Charles Duhigg’s book, Supercommunicators
Trey Moeller and I have been doing a book study on Charles Duhigg’s book, Supercommunicators.
There is much in this book that supports the work of Thinking Collaborative. For instance, here is a quote referencing research on powerful questions.
“Questions that pushed people to describe their beliefs, values, or meaningful experiences tended to result in emotional replies, even if the questions themselves didn’t seem all that emotional. These kinds of questions were powerful because they often prompted people to reveal vulnerabilities. When someone asks, “what do you value most in a friendship?”, it might not seem particularly emotionally probing, but it frequently draws unexpectedly revealing replies about past incidents of hurt or betrayal, or expressions of love for friends, or other anxieties or pleasures…put another way, the difference between a shallow question and one that sparks an opportunity for emotional connection is vulnerability.” P. 91
“Asking questions about feelings, values, beliefs, and experiences creates vulnerability. That vulnerability triggers emotional contagion. And that, in turn, helps us connect. P. 93
This book is well worth your time to read and apply.
Love this! I flipped through my highlights and tabs and this one stood out to me: “Miscommunication occurs when people are having different kinds of conversations... I’m not asking you to solve this! I just want some empathy.”
So aligned.