Charles Duhigg’s book, Supercommunicators
Trey Moeller and I have been doing a book study on Charles Duhigg’s book, Supercommunicators.
There is much in this book that supports the work of Thinking Collaborative. For instance, here is a quote referencing research on powerful questions.
“Questions that pushed people to describe their beliefs, values, or meaningful experiences tended to result in emotional replies, even if the questions themselves didn’t seem all that emotional. These kinds of questions were powerful because they often prompted people to reveal vulnerabilities. When someone asks, “what do you value most in a friendship?”, it might not seem particularly emotionally probing, but it frequently draws unexpectedly revealing replies about past incidents of hurt or betrayal, or expressions of love for friends, or other anxieties or pleasures…put another way, the difference between a shallow question and one that sparks an opportunity for emotional connection is vulnerability.” P. 91
“Asking questions about feelings, values, beliefs, and experiences creates vulnerability. That vulnerability triggers emotional contagion. And that, in turn, helps us connect. P. 93
This book is well worth your time to read and apply.
I agree with Jim and John. This is a great book that aligns with a lot of our work. We are looking at Feedback in our district and I found a lot of nuggets...notice the bookmarks.